TERMS & CONDITIONS (“TERMS”)
Last updated: 15th January 2024
Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before applying through https://www.explorethailand.com/ and setting up a payment plan for any Accommodation/ Events package (the “Service”) offered by Explore Thailand(“us”, “we”, or “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all users of the Service.
By using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
To secure a place with us, we require that a payment plan be set up to ensure the accommodation and events package is paid off in full before arrival. This is essential to reserve your accommodation and ensure you are booked in for any organised (as advertised) events for your chosen arrival date.
If a payment is missed or fails for any reason, we will retry that payment every three days up to a maximum of three attempts. After which your booking with us will be canceled and you may be charged an administrative fee of £25 to reinstate your place.
It is therefore your responsibility to ensure you have sufficient funds in your account to cover those payments and your sole responsibility to contact us to update is with any new bank/ debit/ credit card details to ensure the agreed payments are met in accordance with any pre-scheduled dates.
Payment plans are set at weekly or monthly intervals for your convenience. Payment plans set up extremely close to your arrival date may be limited to the fortnightly or weekly plans- as the full balance MUST be paid off in full no later than 8 weeks before arrival.
Once a payment plan has been set up and the terms agreed, payments will be automatically processed via Stripe payment gateway on the dates outlined in the payment section of the user’s dashboard. The payments will be processed around the same time the payment plan was set up.
If you need to change your arrival date, accommodation package or resort for any reason you can request this change via the amendments section on your admin hub or email firstname.lastname@example.org for a member of Admin team to review and see if this is feasible you can also email email@example.com. These changes will be subject to availability and you will receive an e-mail confirmation in accordance with the decision, once your request has either been accepted or denied.
There is an administrative fee of £25 per amendment which is in most cases added to your total package price but can in some cases be requested before an amendment can be accepted.
Your Explore Thailand Package
It’s essential to know exactly what it is you are paying for and what’s included before securing your place with us as we cannot take any responsibility for any lack of due diligence.
Accommodation & Deposits for Explore Thailand are in association with carefully selected trusted accommodation suppliers to provide you with accommodation that meets our standards and criteria.
On departing from the hotel/ apartment please ensure your apartment is clean and in the condition that you found it in when you arrived. If there are major breakages or damages arising from your stay please understand that the hotel is within their rights to charge for this.
Additional services such as laundry costs & personal expenses such as food, drinks purchased through the property will also be deemed as an extra charge and are strictly under no circumstances included in the Explore Thailand package.
With the accommodation packages- it is important to respect the fellow guests both within the Explore Thailand Package and other independent guests within the property as a whole. Failure to follow the apartment rules set out in the arrivals group chat can result in eviction.
Where possible the Hotelier or Explore Thailand rep will give the culpable guests a prior warning before considering eviction if the offence which is stipulated in the properties terms and conditions is breached.
If any actions are deemed completely unacceptable or dangerous to the guest or the property itself, such as but not limited to serious damage, theft, fighting or general anti-social behaviour the Rep or Hotelier can and will exercise their right to immediately evict the individual without being held responsible for finding alternative accommodation for you without any further costs.
Inclusive Events Package
On arrival, our main priority is for you all to settle into your rooms in the hotel and meet your Explore Thailand reps, these guys will give you the lowdown with everything that’s going on, loads of useful info about the property and the resort and finally to make sure you have all of your event tickets for the week. Our Reps will be available all week in the property should you need their assistance for anything.
Once you’ve checked into the property and have had your welcome meeting, feel free to explore the resort, let your hair down and absorb everything your trip with Explore Thailand has to offer. We cannot stress the importance of you all feeling comfortable in your new surroundings and making new friends with the other Explore Thailand guests who will quickly turn into family when you arrive. This is why we always include our Inclusive Events Package (some of you may have bought this individually) We always line up the hottest events for you the islands have to offer to compliment your Explore Thailand Holiday. The events included in your package will clearly specify what’s included on the excursion along with the date it is being hosted and the meeting time.
Your barcoded event tickets will be given to you on arrival by your Explore Thailand Rep. It’s imperative you take full responsibility for your event tickets and ensure they are stored safely within the safety deposit box of your accommodation. In the event that you lose them, or a hotel maid accidentally throws them away it’s highly unlikely we will be able to replace them as we have had to purchase them in advance from the event organiser on the island. Their stance is often that if an event ticket has been ‘lost’ or could have been stolen/ or duplicated which in turn will result in a financial loss for them. So please- keep all your tickets safe and be prepared to pay the face value of the ticket should it be misplaced or stolen if you still wish to go to that event.
Flights are obviously a huge part of your travel plan. We are not liable for any travel arrangements or cost for your flight to Thailand. We will not be held liable for any changes/delays or cancellations for your flights. The flight company with which you booked should be contacted as your contract is with them. We will do everything we can to assist you in this instance and help rearrange your airport transfer into resort.
We make every effort to be there for you from the moment you arrive on the transfer in resort to answer any questions you have. Explore Thailand will be responsible for organising your transfers. Along with the other Explore Thailand guests you will be given clear instructions in the arrivals group chat to find your rep at the meeting point on arrival. Your rep will then welcome you all into resort and explain the plan for the night ahead before taking you all to your accommodation to check in. In some cases where for example the Explore Thailand Rep is called to an emergency, we may ask you to wait patiently where the transfer drops you off for us to arrange for another rep to get to you.
Explore Thailand Team
Explore Thailand prides itself on having the most established Reps in the business. From those on the end of the phone dealing with any enquiries you may have, through to our friendly, committed and enthusiastic Resort Reps guiding and assisting you throughout your Explore Thailand holiday. We are always on hand to assist in any way we can. To provide this level of service we will often record phone calls between our team and yourselves as part of our ongoing training.
Cancellations- Holiday Package
If for any reason you are no longer able to attend or you decide you no longer want go to it is important to request to cancel as soon as possible by sending an email to firstname.lastname@example.org If you have booked a holiday and set up a payment plan and you wish to cancel there is a £60 per person cancellation fee. The cancellation fee is in addition to any payments you have already made on your payment plan. You may have the option to carry your place over to the following year along with any funds paid. The decision to allow your place to be carried over will be at our discretion and any such requests MUST be made at least 90 days before your arrival date.
The associated payment plan will also be cancelled- however any payments due within FIVE days of the cancelation e-mail being received cannot be stopped and will not be refunded.
Please note that due to commitments to our accommodation partners we cannot offer any refunds on payments made towards your package once the terms and conditions have been accepted and a payment plan has been set up. The only exception to this is in cases where a mistake has been made on our part or for duplicate payments.
A booking cancellation can be made at any time & MUST be made by e-mail to email@example.com
If you have secured your place for free and decide to cancel for any reason you will be liable for a cancellation fee of up to £60 per person, this cancellation fee can be charged to your account at any time after the cancellation request without prior Notice.
This fee goes some way to cover admin and rep costs and accommodation reserved.
It is absolutely essential you take this out before you come away with Explore Thailand. Cheap travel and health insurance can be found from as little as £50 from comparison websites. Explore Thailand will not be held liable for any costs incurred for medical expenses resulting in an accident, illness or injury sustained during your holiday. So please ensure you have adequate cover.
Circumstances Beyond Our Control
As per our terms and conditions we will not pay any compensation, reimburse expenses, or cover losses for any amount or otherwise accept responsibility if we have to change your package after booking, or we, or our suppliers, cannot supply your package, or you suffer any loss or damage of any description, as a result of circumstances beyond our control. When we refer to circumstances beyond our control, we mean any event that we, or the supplier in question, could not foresee or avoid, even after taking all reasonable care. Such circumstances will usually include, but are not limited to, war, terrorist activity, civil unrest, industrial dispute, bad weather (actual or threatened) and significant building work outside your accommodation, which is not known to us in advance of your departure date and building work from a third party (such as resort development).
We cannot accept liability or pay compensation if a holiday is cancelled or if changes to your holiday due to war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disasters, fire or adverse weather conditions or any other reasons out of our control amounting to force majeure. We ask all clients to purchase adequate insurance to cover them for such eventualities.
We strongly advise that if you are uncertain of anything you have read in our terms and conditions, please contact a member of our team before securing your place and setting up a payment plan.
Notification of changes